Shipping Information
A legal disclaimer
All shipments sent to JLNShoes for restoration are submitted at the customer’s own risk. By sending your footwear to us, you acknowledge that JLNShoes is not liable for damage, loss, delays, or issues caused by third‑party carriers during transit to or from our facility. Customers are responsible for properly packaging their items and for selecting a shipping service that provides adequate tracking, insurance, and delivery confirmation. JLNShoes reserves the right to refuse improperly packaged shipments and is not responsible for items delivered without tracking or proof of delivery.
Shipping PolicyÂ
Once your restoration service is complete, JLNShoes will ship your footwear back using the carrier and service level selected at checkout. Processing time for completed restorations is typically 1–3 business days before shipment. Customers will receive tracking information once the return shipment is created. Any shipping fees are non‑refundable, and turnaround times may vary based on carrier performance, holidays, or unforeseen delays. If a package is marked as delivered but cannot be located, customers must contact the carrier directly to initiate a claim. JLNShoes will assist when possible, but carrier investigations and outcomes are solely controlled by the shipping provider.
For all incoming shipments, JLNShoes' preferred carrier is USPS. Please send all footwear to 661 West 138th Street P.O. Box 277562 Riverdale, Illinois, 60827. A local delivery and pickup option is currently in development and will be announced once available.